Frequently Asked Questions

1. Do you offer installation services?

Yes, we provide professional installation services within 25km of Penrith, NSW. Contact us to check availability for your area.

2. How often should filters be replaced?

We recommend replacing filters every 6 months to ensure optimal water quality and system performance.

3. What areas do you deliver to?

We deliver Australia-wide. Shipping rates and times will be calculated at checkout based on your location.

4. What is the warranty on your products?

Most of our water coolers and filter systems come with a 12-month manufacturer’s warranty. Warranty details are listed on each product page.

5. Can I refill my own water bottles with your coolers?

Yes, we offer self-fill filtered bottle systems that allow you to refill your own bottles, saving money and reducing plastic waste.

6. Do you supply to businesses?

Absolutely. We work with offices, warehouses, schools, and other commercial clients. Contact us for bulk orders or tailored solutions.

7. Can I pick up my order?

Yes, pickup is available from our factory unit at 3/77–79 Batt Street, Jamisontown NSW. Please contact us to arrange a pickup time.