Frequently Asked Questions (FAQ)

Water Cooler Shop Australia FAQ

Find answers to common questions about water coolers, bubblers/drinking fountains, water filters, replacement parts, delivery, installation and warranty. We supply products across Australia and can help you choose the right option for your home, office, school, gym or commercial site.

Orders & Shipping

Do you ship Australia wide?

Yes. We ship water coolers, bubblers, filters, replacement cartridges, taps, and accessories across Australia, including metro and regional areas.

How long does shipping take?

Most orders are dispatched within 1–2 business days. Delivery times vary depending on your location and the size of the item.

Do you offer express shipping?

Yes, express shipping is available on selected products and accessories. Please contact our team if you require urgent delivery.

Can I track my order?

Yes. Tracking details will be emailed to you once your order has been dispatched.

Can I pick up my order?

Yes. Pickup may be available from our Penrith warehouse by appointment.

Water Coolers

What types of water coolers do you sell?

We supply:

Do your water coolers require plumbing?

Some models are plumbed directly into mains water, while others use refillable bottles. Product descriptions will specify the installation type.

Are your water coolers suitable for offices?

Yes. Our range is ideal for:

  • Offices
  • Gyms
  • Schools
  • Warehouses
  • Medical centres
  • Commercial kitchens
  • Homes

Do you sell replacement parts?

Yes. We stock taps, drip trays, filter heads, cup dispensers, valves, replacement cartridges, and other spare parts.

Bubblers & Drinking Fountains

Do you sell commercial bubblers?

Yes. We supply indoor and outdoor drinking fountains and bubblers suitable for schools, parks, factories, gyms, and public spaces.

Can bubblers be installed outdoors?

Yes, selected models are designed for outdoor use. However we recommend weather-protected installation

Do bubblers require filtration?

Not always, but filtration is highly recommended for improved water taste and cleaner drinking water.

Water Filters

What water filters do you sell?

We supply:

  • Single filtration systems
  • Twin filtration systems
  • Triple filtration systems
  • Undersink water filters
  • Inline water filters
  • Reverse osmosis
  • Replacement cartridges

How often should filters be replaced?

Most cartridges should be replaced every 6–12 months depending on water quality and usage.

Do your filters remove chlorine?

Yes. Many of our filters are designed to reduce chlorine, sediment, taste, odour, and other contaminants.

Can I install a water filter myself?

Some systems are DIY friendly, however we recommend professional installation for plumbed systems.

Installation & Servicing

Do you offer installation services?

Yes. We offer installation services in selected areas across Sydney and surrounding regions.

Do I need a plumber to install a water cooler?

For plumbed-in systems, yes. A licensed plumber is generally recommended.

Do you service existing water coolers?

Yes. We can assist with servicing, repairs, replacement filters, and troubleshooting.

Can you replace an old water cooler?

Yes. We can organise replacement units and assist with upgrade options.

Payments & Warranty

What payment methods do you accept?

We accept:

  • Credit and debit cards
  • Bank transfer
  • Shopify payments
  • Business invoicing (approved customers)

Do your products come with warranty?

Yes. All products are covered by manufacturer warranty.

How do I make a warranty claim?

Please contact our team with:

  • Proof of purchase
  • Photos of the unit
  • Description of the issue
  • Installation details

General Questions

How do I choose the right water cooler?

This depends on:

  • Number of users
  • Available space
  • Plumbing access
  • Hot/cold water requirements
  • Filtration requirements

Our team can help recommend the best option for your application.

Do you supply parts for older models?

In many cases yes. Contact us with photos or model numbers and we will assist where possible.

Can I contact your team for product advice?

Absolutely. We are happy to help with product selection, filtration advice, installations, and replacement parts.

Frequently Asked Questions About Water Coolers in Australia

What is the best water cooler for an office?

Plumbed-in water coolers are often the best option for offices because they provide continuous filtered water without bottle replacement.

Are plumbed water coolers better than bottled coolers?

Plumbed water coolers are generally more cost-effective long term and provide unlimited filtered water directly from mains supply.

How much does a water cooler cost in Australia?

Pricing varies depending on features, capacity, and installation requirements. Entry-level units start from a few hundred dollars, while commercial systems cost more.

Where can I buy water coolers in Australia?

You can purchase water coolers, bubblers, and filtration systems from Water Cooler Shop Australia with Australia-wide shipping.

Do water coolers need filters?

Many plumbed water coolers use filtration systems to improve water taste and reduce contaminants such as chlorine and sediment.